We use HubSpot for our sales pipeline. When an agent receives an email from a known contact, it should be able to pull their CRM data (deal stage, company, notes) for context. And log new interactions back to HubSpot.

For compliance, we need a detailed audit log showing every action an agent takes: emails sent, escalations triggered, integrations used, knowledge base queries. Should be exportable to CSV.

Our team documentation lives in Notion. It would be amazing if agents could pull context from Notion pages and databases, especially since we update our docs weekly.

Power users like me would love keyboard shortcuts: Cmd+K for search, Cmd+N for new agent, Cmd+/ for help, arrow keys for navigating between conversations. Would speed up the workflow significantly.

When the AI generates a response longer than ~2000 characters, it sometimes gets truncated mid-sentence. The full response is visible in the admin chat but the actual sent email is cut short.

A lot of our customer communication happens on WhatsApp, especially in Latin America and Southeast Asia. Being able to deploy agents on WhatsApp Business would be a game changer for us.

If I scroll up to read older messages in the chat tab, then switch to the Knowledge Base tab and back, the chat resets to the bottom. Should maintain scroll position.

On iPhone (Safari), when I tap the chat input to type a message, the virtual keyboard pushes the entire page up and the input field becomes partially hidden. Works fine on Chrome Android.

The agent takes 3-5 seconds to generate a response which is fine for email but feels slow in the admin chat. Would love to see streaming responses or at least a typing indicator.

When an agent schedules a meeting via Google Calendar, it should also be able to send a calendar invite (.ics) attachment in the email response. Right now it creates the event but the recipient has to check their calendar manually.

Agents should have their own profile photo and customizable email signature (with links, logo, legal text). Right now emails look generic. A branded signature would make agents feel more professional.

When an email gets escalated, I want to trigger a Zapier workflow that creates a ticket in our project management tool (Linear). A simple outbound webhook with escalation data would be perfect.

Instead of just plain text, agents should be able to use HTML email templates with the company logo, styled headers, and footer. A drag-and-drop template builder would be ideal.

Right now all team members in an organization have full access. We need role-based permissions: Admin (full access), Editor (manage agents, view analytics), Viewer (read-only). Important for enterprise customers.

I need to report on agent performance to my team. Key metrics I want: average response time, first-contact resolution rate, customer satisfaction (via follow-up survey), and volume trends over time.

When I switch to light mode and refresh the page, it reverts back to dark mode. The theme preference should be saved in localStorage or a cookie. Browser: Chrome 124, macOS.

Instead of sending responses immediately, it would be great if agents could schedule emails for business hours or optimal engagement times. Some of our customers are in different time zones.

We have customers emailing in Spanish and Portuguese. The agent currently responds in English even when the inbound email is in another language. Would love automatic language detection and response in the same language.

We have 2,000+ contacts in a spreadsheet that we want to import into the knowledge base. The one-by-one approach is not scalable. A CSV upload or direct Google Contacts sync would save hours.

It would be great if agents could pull documents directly from Google Drive to use as context in conversations. Currently we have to manually upload files which gets tedious when the knowledge base changes frequently.